Adult literacy training a success at top resort management company

It has been fantastic to be associated with the development and drive to take First Resorts guest and member service to the next level. Through the sheer determination, talent and drive of Charne Webb the Training & Development Manager, the team and the resorts have benefited from the focused attention and direction provided. Charne has taken the time to evaluate the performance needs, investigate current service challenges and adddress staff development aspirations. Speaking to managers and staff members alike which has certainly brought a fresh approach to the First Resorts human management focus. All very admirable considering that her current team is very small and covers resorts across the depth and breadth of South Africa.

Over above this Charne is currently studying towards her higher certificate in occupationally-directed education training and development practice at the Business Studies Unit at the Durban University of Technology.Charne has brought a wealth of experience and academic grounding with her from her student days at the International Hotel School in Durban.

My direct involvment in facilitating and building a training and development system has been really easy working with such a strongly committed individual. As one of the first Resort Management companies to be on track to be accredited First Resorts has already been invited by the Tourism Sector Education Training Authority (THETA) to be able to implement publicly funded adult basic education training (ABET), targeting basic literacy and numeracy skills. Obviously a huge area of concern in South africa hwere the lack of basic reading and comprehension skills limits otherwise highly motivated individuals from advancing their careers, engaging in more demanding vocational training or developing their expertise further.

We look forward to the accreditation visit by the Tourism SETA Quality Assurance Department which will also give recognition to the high standards of training that First Resorts are delivering to their staff and even beyond to sub-contracting companies in the cleaning services environment. Charne well done to you and your team. Our next challenge is to offer fully-accredited learnerships in hospitality reception - the forefront of the guest and member experience. Hold thumbs for us.