Outstanding news arrived today from Ebrahim Boomgard, the Education Quality and Assurance (ETQA) Manager at the Tourism, Hospitality & Sport Education Training Authority (THETA) has notified Charne Webb the Training & Development Managers at First Resorts Management.
This recent communication is the culminating point of over a year of focused projects and investment in the development of resort and head office staff to achieve higher and more stringent service outputs to meet the demands of an ever-discerning market. The need to create value for guests and simultaneously ensure staff development as a key route to empowerment and growth opportunities especialliy for rural balck staff resulted in first resorts taking the far-sighted decision to address both its skills needs, its equity challenges and the creation of opportunities for growing stagnant black staff into management over a sustainable vocational pathway.
First Resorts model combines a variety of short skills-based interventions, onsite coaching and accredited skills programmes shortly and with twelve months the first run of hospitality focused learnerships. I personally cannot wait for the accreditation site visit which will no doubts act as a confirmation of the existing great pratice that the team and company have, whilst also providing an opportunity to gain an external perspective with regards areas which need further development.
Well done team, as the external training and development company we take great pride and joy in seeing the opportunities for growth through focused accreditation and certification processes. Its not all just a paper trail. It can be a highly meaningful opportunity for company self-reflection, adoption of people-centred strategiges and ethos particularly in such pressing global times.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment